So my Mom’s miles didn’t post for a United flight she recently took. I haven’t had a mileage discrepancy for years- at least not regarding flight miles. South African Airways, Air New Zealand, Lufthansa flights posted very quickly. Whenever I have to “send” something in, I always use fax as a means of communications with US Airways. And since the merger, Winston Salem, NC is no longer the fax “center”, so it was about time to find out the new number anyway.
I dial the Chairman’s number and press #3 so I don’t have to go through the machine process of entering my number. An agent picks up very quickly. No sooner that I mention my name, the agent responds “Ahh, Mr. Kinglobjaw, nice to hear from you again. How’s it going?” When I asked how he recognized me since I had not entered my DM # or provided him my phone, he responded “You travel alot. You’re known around here. Over the years, we have really learned so much from you”.
Sure, I’m flattered and yes, award bookings are much for fun, for the agent and myself since I’m know the rules of the game, but was this necessary? I’m just a loyal customer happy to deal with, speak with and most of all, fly with my favorite airline!
Still, at the end of the day, it’s nice to be known here and there!
About that fax number. I’ll post it later tonight since I don’t have access to my cabinet right now.
Proudly flying US Airways,