Kinglobjaw's Blog

Posts Tagged ‘bloomingdales’

Not all companies have a generous “Above & Beyond” program like US Airways, but no matter the method, praising and rewarding employees that strive to do well is a must! Sure this post isn’t exactly airline related, but some companies  actually  turn “sour” at the thought of receiving a letter filled with complements about one of their employees. That said, it’s really nice to see a company actually go above and beyond to recognize an employee. Allow me to set the post so you’ll understand what I’m trying to say.

Right before Mother’s day this year I was purchasing a gift for my Mom at Bloomingdales. I was also purchasing new cologne and sunglasses for myself. The clerk was one of the nicest I’ve shopped with in years. I decided on a gift card for Mom, she even packaged it to look nice. I told her my intentions of buying something for myself and she suggested the Bloomingdales charge card in a manner that made me want to sign up. Funny part is- I never wanted to apply for that card until that day. In the end I walked away with a hefty discount and soon enough my Mom was using my card to make purchases for herself at Bloomingdales.

You probably won’t believe this, but afterward the lady gave me her business card with a telephone number and told me to call her in advance when I want to come by to shop again. She wanted to assist me with my future purchases by being there in person. She told me she was also there if I had any problems with the current products I use that I bought from Bloomingdales. That’s nice to hear! Not just smiles and friendly attitude during the purchase, but even after when something goes wrong. That was all said and done after giving me tons of extra samples and goodies.

Fast forward a week later. Along with the usual mail advertisements I got a form asking me to rate Bloomingdales service. I’ve never gotten such a thing from any other store, so I decided to fill it out and commend the lady clerk I shopped with. She was excellent.

Here’s an email I received from the store manager today:

Dear Mark

Thank you for taking the time to share your comments on your recent shopping experience in our North Michigan store. As the Store Manager, I rely heavily on feedback from my customers. I believe it is my most effective tool in creating the best possible shopping experience for you.

“M” of the Cosmetics department is a true asset to our team and always makes serving her customers an engaging and positive event. I will personally forward your comments to “M” and plan to recognize her in a letter of commendation, which I plan to present at our next storewide meeting to celebrate her success. Our priority is to provide our customers with a courteous, professional interaction, and clearly Ms. “M” did just that. Exceeding our customers’ expectations is a high priority. I am always so pleased to hear when we have succeeded!

I realize you have many shopping options and trust you know that we will continue to offer the kind of service that makes North Michigan your favorite!

Sincerely,

“Store Manager” (I replaced real names to keep anonymity)

Isn’t it an indication that the company really cares? For me, that’s part of the experience! It’s a complete 180 degrees from the joke called “Macy’s” where employees are generally disgusting and the employers are even worse! My Macy’s comments are limited to Chicago stores- at least for now!

Have  a nice clicK life,

-Mark