Kinglobjaw's Blog

Posts Tagged ‘HNL’

Charlotte, NC to Honolulu nonstop on US Airways is supposed to start in November 2009. The extra 767 for this route will come from one of the three now officially downgraded to seasonal European routes (Brussels, Milan, Zurich). Apparently, this will be a seasonal route that will operate until Summer 2010 and resume in fall 2010 again. It will most likely affect Delta’s nonstop 747 service from Atlanta, GA to Honolulu, HI.

Charlotte, NC to Honolulu, HI. 4,678 miles.

I will definitely take this flight into consideration when I go to Kauai next year. I’m assuming the meal service will be lunch or dinner followed by pre-arrival snack westbound, while the east bound will most likely offer dinner, followed by breakfast prior to landing. That’s in First Class, of course. In coach, I’m going to guess that meal service will be complementary to compete with Delta.

Have a nice clicK life,

-Mark

If you remember posts from my blog from over a year ago regarding Hawaiian airlines, you’ll know that I was generally happy with them. Friendly service with smile? Check! Miles earned with US Airways Dividend Miles program? Check! No hassle baggage policies + interlining (passing of bags between carriers)? Check!

I don’t know if it is because Aloha Airlines no longer flies, or there is growing hostility toward Go! airline, but Hawaiian Airlines has taken a turn for the worse. And it has nothing to do with closed counters to which customers are still directed to, poor signage that to forces you to change lines three times or agents that won’t check you in, becuase you’re not flying First Class all the way.

When we were checking in with Hawaiian for the Honolulu to Chicago via Lihue, Phoenix and Philadelphia (HNL-LIH-PHX-PHL-ORD) portion of the trip, we were fully aware of baggage fees. It was explained to us from the beginning- since we were flying interisland on Hawaiian, we were only responsible for the 2nd bag fees.  Immediately after arriving, the “kind” lady barked at me saying I have to pay for each and every bag I am checking. “Doesn’t matter what reservations or US Airways told you, you have to pay for all the bags you check. I simply don’t care that it’s on US Airways stock or their rules. You’re on Hawaiian Airlines and we decided what we do with you!” Here’s the juicy part. A supervisor and a second agent sided with me. They told me I would only have to pay the bag fee for the second bag since I’m flying US Airways back to the mainland. A few minutes later as the supervisor’s shift ended (or maybe he just took a break), the original agent told me I would still have to pay up since she couldn’t get in touch with the supervisor and that the supervisor didn’t go into the record. She also told me the second agent that sided with me was not a supervisor and she couldn’t listen to him. Funny she said so. Isn’t she just a regular agent? So why can she make rules, but the, the second agent can’t? I keep telling her I want to talk to the supervisor in front of her. She says he’s gone, puts her hand in the air covering the area face and direct vision at her and storms of for five minutes.

After about five minutes, she returns in a slightly better mood and says she has a special deal for me. I thought, what, a bribe? She says she’ll only charge for the second bag as the rules state, but she will only tag it to Lihue where I have to leave security during my connection, pick up all bags and re-check with US Airways. Ha! This is after I told her that my Mom lost her only photo ID and that she would need about 30-40 minutes of additional screening time. In the end we had to pay the $55 dollars since there’s no arguing with a lady which probably finished drinking some acid. She was pure spite! Of course, while gathering information about the supervisor, second agent and her, all I got was first name. No last name or initial or badge number. Agent should have been fired on the spot.

Erase the friendly service with a smile and the no hassle baggage policies on the spot. Also erase the automatic miles postings. I had to contact a USAirways.com live chat agent in order to get the miles posted. I am going to write a complaint letter to Hawaiian Airlines, but I’m also going to try and question the charges with the credit card since techinically “I was charged for a service I did not use/request”. We’ll see where that takes me.

There is good news however which is what the second half of this post is dedicated to. While “arguing” with the agent, I noticed a new airline  nearby with a small counter- Mokulele Airlines. I did some research after I returned from my trip and I’m thinking if they do well, they could be the next Aloha Airlines. Mokulele Airlines has their own website. I also emailed them with a few questions and here’s what I can tell you so far without flying with them.

• First Class- 2 bags free of charge on each flight, Coach Class- first bag free on all fares, second bag $17
• Fleet of 3 Embraer 170’s and Cessna Grand Caravans 208 B’s
• Complimentary juice/water in coach, alcohol/soft drinks/juice/water in First Class
• Working on a in-flight snack program for sale
• Operate two lounges (one in Honolulu, the other in Kona)- annual membership costs $79.95 + tax
• Each flight will earn you 500 Alaska Airlines miles
• No additional charges for passing bags two two interline carriers, Alaska Airlines and Continental Airlines (more to be added in the future)

What’s neat is that with only three EMB-170’s they still offer a generous amount of flights between the different islands. The Cessna’s add to the experience by offering service to smaller destination, and for aviation enthusiasts, a nice “ride”.

I am seriously considering switching to Mokulele Airlines for all my future inter-island travel. I’ll likely miss out on my 500 miles, but I’ll be able to see which “pineapple” tastes better! Cause we’re not comparing apples to oranges here.

Have a nice clicK life,

-Mark

I’ve also found the new Hawaiian themed meals to be a much needed upgrade from the previous flights. Kudos to US Airways for this change!

Finally, KOA has no gates, which is what I love! I just love air stairs!

Kinglobjaw says Aloha from Kona, Hawaii!

Have a nice clicK life,

-Mark

I’ve had the hardest time buying tickets for my upcoming trip. You see, I am going to Hawaii in April and I need to fly into HNL. My plan was to purchase a revenue coach ticket on US Airways and upgrade using my Dividend Miles as it’s just 17,500 miles each way. The good thing about the mileage upgrade is that it clears you into First at the time of ticketing, and more importantly from the city of origin, which in my case would be Chicago- ORD.

US Airways Hawaii flights are all operated by America West B757’s which offer 14 First Class seats. I say not bad, given that the East B757’s have only 8 in First or 12 Envoy if configured with Envoy!

I planned a simple ORD-PHX-HNL-PHX-ORD, but as you know with my trips, the way they are booked resembles nothing how they were planned. PHX-HNL has two flights a day per direction on US and there were absolutely no upgrade seats. None! I’m not flexible at all, so I politely declined the agent’s offer to look around.

Now the good part. US flies nonstop to four cities in Hawaii: HNL, Maui (OGG), Kona (KOA) & Lihue (LIH) are all daily from PHX. US Airways used to offer LAS (Las Vegas)-OGG, but let’s not get into that. It’s just no longer there and what a shame!  Anyway, PHX-HNL/OGG are both double daily. In fact, last year, when I needed three upgrade seats to HNL and back I had to return from Maui, since HNL-PHX had none.

What I did differently this year. I looked at everything. When you’re desperate, you’re desperate. Or may I should call it creative?

The good thing about Hawaii is that the islands are relatively close to each other, and while competition is no longer the same without Aloha Airlines, inter-island fares are still pretty low if booked ahead of time. In addition, Hawaiian Airlines (HA) codeshares with almost every USA based airline and quite a few international ones too. They have baggage and ticketing agreements, and most importantly during these times of a-la carte pricing, they do not charge for the first bag you check. After all, if they did, tourists would not hop around the islands, HA would loose customers and islands would loose potential tourists and the revenue they could scrape off of them. In return, the Hawaiian Islands would be pretty upset with HA.

Another idea to digest is that US Airways (and I’m sure many other carriers) will allow HA segments at no extra charge (aside from a few $ in taxes). I mean, if the ORD-HNL fare basis is, say $505 round trip, in most cases US Airways will let you route it via multiple stops, meaning you don’t have to fly ORD-PHX-HNL, you can fly ORD-PHX-OGG-HNL using US up to OGG and then HA on OGG-HNL. It depends on the fare rules, but sometimes you can do 3 or 4 stops, meaning ORD-PHX-OGG-KOA-HNL and the base fare is still $505. Remember, all you end up paying extra is a few more dollars in airport and other taxes.

On my dates, only PHX-KOA had upgrade availability, so my outbound was ORD-PHX-KOA-HNL. Of course, as with all mileage upgrades, they only upgrade you on your frequent flyer carrier, so in my case US Airways. Still, I don’t mind a short KOA-HNL where, as a preferred, I still earn 500 miles and another 500 miles bonus for being a Chairman’s Preferred. Return wise, HNL-PHX was also not avalable for upgrades. Only OGG-PHX and LIH-PHX were available for that evening. The LIH schedule fit me better so I routed myself HNL-LIH on HA, and then US from LIH-PHX-PHL-ORD. Why not nonstop from PHX-ORD? Not available, but PHX-PHL-ORD was and the fare only went up by a few dollars, again due to taxes.

In conclusion, I booked ORD-PHX-KOA-HNL-LIH-PHX-PHL-ORD while confirming everything in First instantly (except KOA-HNL and HNL-LIH since it’s operated by HA). What is good is that I paid only $31 dollars more in taxes than I would have paid for ORD-PHX-HNL-PHX-ORD and would have to ride in coach. Plus, think of all the miles I will earn! I told you, the way I plan flights is never similar to how I book them.

Makes me think of last year’s ORD-LAS-SEA-LAS-PHX-HNL-OGG-PHX-SEA-PHL-ORD method of getting to Hawaii.

Now for some thoughts about using miles to Hawaii:

• Just like with the upgrades, think about flying into one of the other islands. You may not be able to have HA on your ticket as an award, but purchasing a seperate coach ticket between the islands shouldn’t cost more than $39+ tax one-way if planned in advanced. Check Hawaiianairlines.com for that! Whatever you do, don’t fly Go!
• If using miles and wanting to fly United, think about United’s flights from DEN, LAX, and SFO which are high in frequency. ORD-HNL will be hard to get.
• Soon you will be able to use miles on Continental Airlines as they will join Star Alliance.
• Not many people know this, but USA based members can use their miles on Air Canada. Air Canada flies daily to HNL, OGG, KOA nonstop from Vancouver, Canada (YVR). They use larger B767/A333 aircraft where coach is easier to book, yet business class more difficult. Air Canada’s B767’s and A333’s now feature fully flat business class seats, so they’re considered “hot”!
• Two other Star Alliance carriers server Hawaii. Air New Zealand flies a B767 three times per week from Auckland, NZ (AKL), while ANA flies a B767 daily from Tokyo-NRT. If ever in that region or you want to stop in Hawaii and fly onward, you can use them. Both offer coach and business class on those specific flights.

Have a nice clicK life, Aloha,

-Mark